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CM Michiel

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CM Michiel last won the day on March 10 2020

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  1. Rix

    Hi Michiel,

     

    I bought my CM Masterkeys Pro S last week, it was nice to use it. However, I had a problem, that the backlight doesn't work at all. I have tried to press the Fn key, but it the light indicator is not working as well. It uset to be light up when I press the Fn key.

     

    Could you please help me to fix this issue?

     

    Kind regards,

     

    Rix

    1. CM Michiel

      CM Michiel

      Hi Rix,

       

      Sorry to hear about your problem with the keyboard.

      Normally FN + F1,F2 or F3 will turn on/off and change the LED mode.

       

      Do you have downloaded the software and updated the FW? 

       

      Kind regards,

       

      Michiel 

    2. Rix

      Rix

      Hi Michiel,

       

      Thank you for your response.

      I followed your instruction, but it still didn't fix the issue, the backlight didn't work at all again.

      I have updated the CM software FW, it didn't help, and I even pressed Fn + other F keys (combinations) but still no change. Is there any way to reset it to the factory settings? 

       

      Regards,

       

      Rix

    3. CM Michiel

      CM Michiel

      Hi Rix,

       

      Yes you can reset the keyboard. 

      Try one of below options: 

       

      Option 1:
      - unlug the keyboard
      - press FN+Right Alt
      - replug the keyboard back in (while keeping FN+Right Alt pressed)
       
       This option should make the keyboard go back to factory settings/demo mode. 
       
      Option 2: 
      - keep the keyboard plugged in to the PC
      - Press FN+E for about 3 to 5 seconds
       
       This option will clear the keyboards onboard memory.

       

      Let me know if this worked out for you. 

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